UNKNOWN ERROR

Professional / Workstation / Server Edition
makinero
Beiträge: 11
Registriert: Fr 30. Mai 2014, 15:13

UNKNOWN ERROR

Beitragvon makinero » Do 10. Dez 2015, 15:23

When start O&O Defrag latest version 19 (error occur also on old versions eg. 17, 18 etc.)
Error occur even if reinstall the software.
  or reinstall the system

message:

Code: Alles auswählen

UNKNOWN ERROR

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Martin (O&O)
Beiträge: 662
Registriert: Mo 27. Jun 2011, 13:07
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Re: UNKNOWN ERROR

Beitragvon Martin (O&O) » Do 10. Dez 2015, 15:51

Dear Makinero,

there are no known problems known so far, I am sorry. If the problem does persist, please contact technical support directly:
support@oo-software.com

Send to support your system information for further analysis and also provide your serial number for faster processing of your request.

To create the system Information press and hold the Windows key, and then press the R key. Type "msinfo32.exe" (without quotes) in the prompt and confirm with enter. The system information will open. After the report is collected, please click on File / Save as... and save the .NFO file.


Martin (O&O)

makinero
Beiträge: 11
Registriert: Fr 30. Mai 2014, 15:13

Re: UNKNOWN ERROR

Beitragvon makinero » Do 10. Dez 2015, 16:01

Martin (O&O) hat geschrieben:
there are no known problems known so far


https://www.google.de/#q=Unknown+Error

Win 7 64-bit

Bild

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Martin (O&O)
Beiträge: 662
Registriert: Mo 27. Jun 2011, 13:07
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Re: UNKNOWN ERROR

Beitragvon Martin (O&O) » Do 10. Dez 2015, 16:17

Dear Makinero,

for further analysis we need more information. As described please contact technical support directly:
support@oo-software.com

Send to support your system information and also provide your serial number for faster processing of your request.

To create the system Information press and hold the Windows key, and then press the R key. Type "msinfo32.exe" (without quotes) in the prompt and confirm with enter. The system information will open. After the report is collected, please click on File / Save as... and save the .NFO file.


Martin (O&O)

makinero
Beiträge: 11
Registriert: Fr 30. Mai 2014, 15:13

Re: UNKNOWN ERROR

Beitragvon makinero » Do 10. Dez 2015, 17:15

I do not have to be a developer, expert. I am a regular user and I know what it means Unknown Error :lol: I have a little knowledge an this issue.
do not need any debugging, do not need any log. Because this error is very clear, and very, very, very, very, very and very easy reproduce.

Code: Alles auswählen

UNKNOWN ERROR

Code: Alles auswählen

Error while getting the FileSystem of drive D:\
                                    System.UnauthorizedAccessException: Odmowa dostępu do ścieżki 'D:\'.
Caused by: Unnmount partition


So please maybe add an option to not detect unmounted partitions that are not available. ;)

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Martin (O&O)
Beiträge: 662
Registriert: Mo 27. Jun 2011, 13:07
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Re: UNKNOWN ERROR

Beitragvon Martin (O&O) » Fr 11. Dez 2015, 09:49

Hello,

thank you for your feedback. I have forwarded your suggestions to our development
department.


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