OO19 hard disc not showing

Professional / Workstation / Server Edition
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pleming
Beiträge: 3
Registriert: Mi 14. Sep 2016, 14:49

OO19 hard disc not showing

Beitrag von pleming » Mi 14. Sep 2016, 14:56

Have five hard drives and four are showing up on OO19 but one is missing. The disc is showing up in explorer and working fine. What is the solution?

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Brigitte (O&O)
Beiträge: 599
Registriert: Mo 27. Jun 2011, 13:06

Re: OO19 hard disc not showing

Beitrag von Brigitte (O&O) » Do 15. Sep 2016, 10:20

Hello Pleming,

What kind of disk is it, a internal or external disk? Has O&O Defrag 19 listed the disk in the past?
Brigitte (O&O)

pleming
Beiträge: 3
Registriert: Mi 14. Sep 2016, 14:49

Re: OO19 hard disc not showing

Beitrag von pleming » Mi 21. Sep 2016, 16:50

It is an internal hard drive and did show up when first used.

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Brigitte (O&O)
Beiträge: 599
Registriert: Mo 27. Jun 2011, 13:06

Re: OO19 hard disc not showing

Beitrag von Brigitte (O&O) » Do 22. Sep 2016, 08:19

Hello,

Please upload a screenshot of your drive list view in O&O Defrag and the view in Windows Disk Management (execute diskmgmt.msc on a command prompt).
Brigitte (O&O)

pleming
Beiträge: 3
Registriert: Mi 14. Sep 2016, 14:49

Re: OO19 hard disc not showing

Beitrag von pleming » Sa 24. Sep 2016, 15:00

Just had windows 10 update installed and all ok now. Many thanks

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Martin (O&O)
Beiträge: 715
Registriert: Mo 27. Jun 2011, 13:07
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Re: OO19 hard disc not showing

Beitrag von Martin (O&O) » Mo 26. Sep 2016, 09:47

thanks for your feedback!

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