O&o Defrag 21 crashes at installation

Professional / Workstation / Server Edition
MicDudee
Beiträge: 3
Registriert: Fr 27. Okt 2017, 00:02

O&o Defrag 21 crashes at installation

Beitragvon MicDudee » Fr 27. Okt 2017, 00:11

Hello ! I do not speak German but I have a problem installing O&O Defrag 21. When he gets to "Starting Services", he crashes Windows 10. On another PC the Free version crashes in the same way. Why this crash? Thank you.

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Martin (O&O)
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Registriert: Mo 27. Jun 2011, 13:07
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Re: O&o Defrag 21 crashes at installation

Beitragvon Martin (O&O) » Fr 27. Okt 2017, 11:41

Hello,

sorry, there is no known problem so far. Can you describe a bit more detailed what is happening?
Normally O&O Defrag cannot cause a bluescreen because it does not install any drivers. Maybe there is a problem with another driver on your system.

Are there any related dump files in your folder "c:\windows\minidump"? If yes, please compress them with Winzip or something similar and send them to us.

Also send us your system information so that we can further analyze your problem. Press WIN+R on your keyboard and type "msinfo32.exe" (without quotes). The system information will open automatically. Click on File -> Save and store the report file on a known place and attach it to your email.

Martin (O&O)

MicDudee
Beiträge: 3
Registriert: Fr 27. Okt 2017, 00:02

Re: O&o Defrag 21 crashes at installation

Beitragvon MicDudee » Fr 27. Okt 2017, 13:19

Hello, the "freeze" of Windows occurs during the installation. There is no blue background screen. It displays "Coping files ..." then "Starting services" and after a few seconds the mouse remains frozen. It must restart the PC because even CTRL + ALT + Supp does not work. I made a video. And here is the NFO file.

http://save.free.free.fr/windows_10.nfo
https://youtu.be/HdpUqa_i5Eg

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Martin (O&O)
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Registriert: Mo 27. Jun 2011, 13:07
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Re: O&o Defrag 21 crashes at installation

Beitragvon Martin (O&O) » Fr 27. Okt 2017, 15:34

Hello,

are there any related dump (.DMP) files in your folder "c:\windows\minidump"?

Martin (O&O)

MicDudee
Beiträge: 3
Registriert: Fr 27. Okt 2017, 00:02

Re: O&o Defrag 21 crashes at installation

Beitragvon MicDudee » Di 31. Okt 2017, 13:01

Hello, the minidump folder does not exist. However, I can not uninstall O & O Defrag because it does not appear in the list for uninstall.

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Martin (O&O)
Beiträge: 676
Registriert: Mo 27. Jun 2011, 13:07
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Re: O&o Defrag 21 crashes at installation

Beitragvon Martin (O&O) » Di 7. Nov 2017, 10:20

Hello,

thank you for your email. I have forwarded your request to our testing department. The colleagues will check whether they can reproduce the problem.

Please use the Microsoft tool to uninstall not listed Software:

https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed

Martin (O&O)


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