Problem after upgrade from diskimage Pro 11 to 12

Professional / Workstation / Server Edition
superfantastic
Beiträge: 50
Registriert: So 18. Aug 2013, 19:47

Problem after upgrade from diskimage Pro 11 to 12

Beitragvon superfantastic » Do 16. Nov 2017, 22:23

i was on a fully working OO diskimage pro v11 and all was ok, i decided to upgrade to the new v 12 pro and now the progam
does not open, i just get a spinning blue icon next to mouse point and desktop get unrseponsive and i have to reboot
the program never now opens

i have uninstalled and gone back to v11 and it NOW has same problem, so neither 11 or 12 now work on my pc

i have windows 10 pro 1703

i have removed , run clean up tools, deleted all OO folders and done a full registry clean etc and when i reinstall the problem comes back
i have checked the windows event log and when i open the program their is no error logged just system starts to hang and i have to end task on
process

can you help ? i bow have NO backup

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Brigitte (O&O)
Beiträge: 585
Registriert: Mo 27. Jun 2011, 13:06

Re: Problem after upgrade from diskimage Pro 11 to 12

Beitragvon Brigitte (O&O) » Fr 17. Nov 2017, 14:44

Hello,

Please upload the system information report in this thread or send it to support@oo-software.com

To create the report press WIN+R on your keyboard and type "msinfo32.exe" (without quotes). The system information will open automatically. Click on File -> Save and store the report file to a place where you'll find it.
Brigitte (O&O)

superfantastic
Beiträge: 50
Registriert: So 18. Aug 2013, 19:47

Re: Problem after upgrade from diskimage Pro 11 to 12

Beitragvon superfantastic » Sa 18. Nov 2017, 22:09

i have emailed you it ;et me know how you get on

thank you

superfantastic
Beiträge: 50
Registriert: So 18. Aug 2013, 19:47

Re: Problem after upgrade from diskimage Pro 11 to 12

Beitragvon superfantastic » Mo 20. Nov 2017, 09:06

any update on my log ? :)

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Brigitte (O&O)
Beiträge: 585
Registriert: Mo 27. Jun 2011, 13:06

Re: Problem after upgrade from diskimage Pro 11 to 12

Beitragvon Brigitte (O&O) » Mo 20. Nov 2017, 13:45

Hello superfantastic,

please be patient, there is no official support on the weekend.
Brigitte (O&O)

superfantastic
Beiträge: 50
Registriert: So 18. Aug 2013, 19:47

Re: Problem after upgrade from diskimage Pro 11 to 12

Beitragvon superfantastic » Do 23. Nov 2017, 00:34

would you belive it !! its only when i run the program icon or the desktop icon it crashes ?
if i run the main exe in the diskimage folder C:\Program Files\OO Software\DiskImage\oodipro

it runs and opens fine ?

working for now but any ideas why that would be

thanks


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