O&O Software Forum!

i was on a fully working OO diskimage pro v11 and all was ok, i decided to upgrade to the new v 12 pro and now the progam
does not open, i just get a spinning blue icon next to mouse point and desktop get unrseponsive and i have to reboot
the program never now opens

i have uninstalled and gone back to v11 and it NOW has same problem, so neither 11 or 12 now work on my pc

i have windows 10 pro 1703

i have removed , run clean up tools, deleted all OO folders and done a full registry clean etc and when i reinstall the problem comes back
i have checked the windows event log and when i open the program their is no error logged just system starts to hang and i have to end task on
process

can you help ? i bow have NO backup

Hello,

Please upload the system information report in this thread or send it to support@oo-software.com

To create the report press WIN+R on your keyboard and type "msinfo32.exe" (without quotes). The system information will open automatically. Click on File -> Save and store the report file to a place where you'll find it.

i have emailed you it ;et me know how you get on

thank you

any update on my log ?

Hello superfantastic,

please be patient, there is no official support on the weekend.

would you belive it !! its only when i run the program icon or the desktop icon it crashes ?
if i run the main exe in the diskimage folder C:\Program Files\OO Software\DiskImage\oodipro

it runs and opens fine ?

working for now but any ideas why that would be

thanks