i was on a fully working OO diskimage pro v11 and all was ok, i decided to upgrade to the new v 12 pro and now the progam
does not open, i just get a spinning blue icon next to mouse point and desktop get unrseponsive and i have to reboot
the program never now opens
i have uninstalled and gone back to v11 and it NOW has same problem, so neither 11 or 12 now work on my pc
i have windows 10 pro 1703
i have removed , run clean up tools, deleted all OO folders and done a full registry clean etc and when i reinstall the problem comes back
i have checked the windows event log and when i open the program their is no error logged just system starts to hang and i have to end task on
process
can you help ? i bow have NO backup
Problem after upgrade from diskimage Pro 11 to 12
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- Beiträge: 52
- Registriert: So 18. Aug 2013, 19:47
- Brigitte (O&O)
- Beiträge: 1054
- Registriert: Mo 27. Jun 2011, 13:06
Re: Problem after upgrade from diskimage Pro 11 to 12
Hello,
Please upload the system information report in this thread or send it to support@oo-software.com
To create the report press WIN+R on your keyboard and type "msinfo32.exe" (without quotes). The system information will open automatically. Click on File -> Save and store the report file to a place where you'll find it.
Please upload the system information report in this thread or send it to support@oo-software.com
To create the report press WIN+R on your keyboard and type "msinfo32.exe" (without quotes). The system information will open automatically. Click on File -> Save and store the report file to a place where you'll find it.
Brigitte (O&O)
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- Beiträge: 52
- Registriert: So 18. Aug 2013, 19:47
Re: Problem after upgrade from diskimage Pro 11 to 12
i have emailed you it ;et me know how you get on
thank you
thank you
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- Beiträge: 52
- Registriert: So 18. Aug 2013, 19:47
Re: Problem after upgrade from diskimage Pro 11 to 12
any update on my log ?
- Brigitte (O&O)
- Beiträge: 1054
- Registriert: Mo 27. Jun 2011, 13:06
Re: Problem after upgrade from diskimage Pro 11 to 12
Hello superfantastic,
please be patient, there is no official support on the weekend.
please be patient, there is no official support on the weekend.
Brigitte (O&O)
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- Beiträge: 52
- Registriert: So 18. Aug 2013, 19:47
Re: Problem after upgrade from diskimage Pro 11 to 12
would you belive it !! its only when i run the program icon or the desktop icon it crashes ?
if i run the main exe in the diskimage folder C:\Program Files\OO Software\DiskImage\oodipro
it runs and opens fine ?
working for now but any ideas why that would be
thanks
if i run the main exe in the diskimage folder C:\Program Files\OO Software\DiskImage\oodipro
it runs and opens fine ?
working for now but any ideas why that would be
thanks